Resources > Frequently Asked Questions

1. How does Visionary charge for services?
   It depends on the project. We can bill clients by the project (an assessed projection of what a project will cost to complete); by the hour; or on a retainer basis.
2. How does a retainer work?
   Clients who choose retainers do so because they have a multitude of projects to complete on an on-going basis. Clients sign an agreement with a pre-determined number (or "bank") of hours. In turn, our account manager regularly assigns production time and requests staff to complete these projects. If a client regularly uses more than the allocated number of hours, the retainer will be reviewed after six months and adjusted.

   Clients on retainer benefit from a lower creative rate, and enjoy monthly roll-over benefits for unexpended hours.

3. What happens if a client doesn't like a design?
   Account managers spend time learning more about a client's industry, business, target audience, and specific products or services. This helps account reps communicate important information to the design team at Visionary.

   In addition, the design team at Visionary is tasked with producing several initial designs aimed at capturing the appropriate look and feel of a printed piece or website.

   Finally, if no design is chosen by the client, an account manager will conduct a client interview to gather specific information about colors, styles, typography, and so on.

4. I'm on a tight budget. How can I minimize expenses when completing a project?
   Clients who are prepared and offer specific content for our use benefit from lower project costs. Visionary encourages clients to supply us with copy and images (if possible) so that we have a clear understanding of what's needed. Mapping out the project will also help design staff expedite a project, and will result in a more economic solution.
5. Do you charge for the use of your stock image library?
   No. We subscribe to a stock image service that offers tens of thousands of images for our use in projects, and these images are fully licensed through Visionary when we design a site or execute a print design.